Terms & Conditions

A.            Domestic & International Orders

Products and Pricing- All products listed on the website, their descriptions and their prices are subject to change from time to time.

Purchase of a product on the website is subject to availability of stock.

FNP Cakes N More reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.

In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from FNP Cakes N More’s suppliers, FNP Cakes N More shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and FNP Cakes N More cancels your order, we will refund the amount.

The product specifications (weight, size, color etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.

 

Orders- Acceptance, Modification & Confirmation

a.                   Order Acceptance- When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient's name and shipping address. You agree that, if FNP Cakes N More cancels all or a part of your order, your sole and exclusive remedy is either that:

(a.1) FNP Cakes N More will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or

(b.2) FNP Cakes N More will not charge your credit/debit card or bank account for the cancelled portion of the order.

For your convenience, FNP Cakes N More accepts Visa, MasterCard, Diners Club, Maestro, American Express, Debit Card and PayPal, Digital wallets, Loyalty points, COD. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the FNP Cakes N More website or through FNP Cakes N More mobile application, are subject to specific terms and conditions of such third party payment gateways.

 

b. Order Substitution- Every cake we offer is handcrafted and since each chef has his/her own way of baking and designing a cake, there might be slight variation in the product in terms of design and shape. Occasionally, substitution of flavours/designs is necessary due to temporary and/or regional unavailability issues.

In such a cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.

 

c. Order Modification & Cancellation- Same day orders are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on +91 92124 22000 (08:00 hours to 22:30 hours, 7 days a week). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.

In other cases of order modification/cancellation, please give at least 24 hour notice.

 

d. Order Confirmation- Shortly after you place an order, you will receive an Order Confirmation e-mail and SMS which will include all the details of your order, including the order number which will be required in the event you need to contact FNP Cakes N More.

In case you have not received an Order Confirmation e-mail and SMS, please call on +91 92124 22000 (08:00 hours to 22:30 hours, 7 days a week) or write to us at support@fnp.com

You will also receive a Delivery Confirmation e-mail and SMS when your order has been delivered.

 

e. Duplicate Orders- If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.

If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.

 

Payment Terms & Details-

 

Terms- You agree to pay the price applicable for the product or service on our website at the time you submit your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on FNP Cakes N More’s income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by FNP Cakes N More.

All payments are non-refundable (except as expressly set forth in the Terms and Conditions). We reserve the right to charge late fees on all due payments equivalent to the lesser of 1.5% per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney's fees, and court costs incurred in the collection of past due amounts.

 

Details-

 

Order delivery is totally subjected to the payment credited in FNP Cakes n More’s a/c. unless payment is received by us, the order will not be processed.

Online: Customer can place order on website and make the payment through below mentioned modes of online payment Debit Cards, Credit Cards, Net banking, PayPal, Cash Cards (Oxy Cash) Suvidha Cash Deposit

Debit Cards: Payment can be done through Visa Electron and other mentioned debit cards:

VISA Electron only

  • AXIS Bank Debit Card
  • Corporation Bank Debit Card
  • Barclays Bank Debit Card
  • Cosmos Bank Visa debit card
  • Deutsche Bank Debit Card
  • HDFC Bank Debit Card
  • Indian Overseas Bank Debit Card
  • ING Vyasa Bank Debit Card
  • Karur Vysya Bank Debit Card
  • Kotak Mahindra Bank Virtual Card
  • Standard Chartered Bank Visa debit Card

Other Debit Cards

  • Canara Bank Debit Card
  • ICICI Bank Debit Card
  • Citibank Debit Card
  • Punjab National Bank Debit Card
  • State Bank of India Debit Card
  • Union Bank of India Debit Card

Credit Cards: Payment can be done through credit cards from the below mentioned list:

CREDIT CARD

  • Visa / Master _ Indian Cards
  • Visa / Master_ International Cards
  • American Express Cards
  • Diners Club Cards
  • JCB Cards

Net Banking: Customer can transfer the funds to FNP Cakes n More Account through net banking. Here are the list of banks which FNP Cakes n More accepts for net banking

NET BANKING

  • ABN AMRO Bank
  • AXIS Bank
  • Bank of Baroda Corporate Accounts
  • Bank of Baroda Retail Accounts
  • Bank of India
  • Bank of Maharashtra
  • Bank of Rajasthan
  • Citibank Bank Account Online
  • City Union Bank
  • Corporation Bank
  • Deutsche Bank
  • Federal Bank
  • HDFC Bank
  • ICICI Bank
  • IDBI Bank
  • IndusInd Bank

Modes of making a payment:

Debit Cards: SBI/PNB cards are only accepted however customer needs to share PIN no. Any Visa, Master, Maestro and any domestic Credit Cards through CCAvenue link sent by us.

Credit Card: All Domestic and International cards are accepted.

Cash Collection: This facility is available in Delhi, Mumbai, Chandigarh, Kolkata, Pune, Chennai, Bangalore, Ahmedabad, Hyderabad, Thane, Navi Mumbai, Ghaziabad, Noida, Visakhapatnam and Faridabad.

Cash Bank Deposit: Customer can visit the branch directly to deposit the payment or can transfer the payment through net banking

  •  
    • Beneficiary Name:
    • Beneficiary Account No:
    • IFSC Code:
    • MICR Code:
    • Beneficiary A/c co Type
    • Bank Name:
    • Branch:
    • PAN No.
  • Axis Bank Ltd.
    • Ferns N Petals Pt. Ltd.
    • 473010200003841
    • UTIB0000473
    • 110211041
    • Current Account
    • Axis Bank Ltd.
    • 29 CC, Basant Lok Complex, Vasant Vihar, New Delhi-110057
    • AAACF8333N
  • ICICI Bank Ltd.
    • Ferns N Petals Pt. Ltd.
    • 054705000119
    • ICIC0000547
    • 110229071
    • Current Account
    • ICICI Bank Ltd.
    • Indian Spinal Injuries Centre, Opp. Sector-C, Vasant Kunj, New Delhi-110070
    • AAACF8333N
  • HDFC Bank Ltd.
    • Ferns N Petals Pt. Ltd.
    • 00920350000041
    • HDFC0000092
    • 110240010
    • Current Account
    • HDFC Bank Ltd.
    • B-54/a, Greater Kailash-1, New Delhi-110048
    • AAACF8333N
  • SBI Bank
    • Ferns N Petals Pt. Ltd.
    • 31495684564
    • SBIN0006837
    • 110002123
    • Current Account
    • STATE BANK OF INDIA
    • SULTANPUR,NEW DELHI 110030
    • AAACF8333N

For Suvidha Cash, Oxy Cash and Cash Deposit customer needs to follow up with us so that records can be updated and order can be processed. Any transaction above INR 2000/- would mandatory invite customers authorization letter in the prescribed format authorizing FNP Cakes N More to debit his account. Any transaction above INR 5000/- would mandatory invite customers authorization letter in the prescribed format, Identity proof Driving License, PAN, Passport, Voter ID Card) apart from front and back side of the credit card.

FNP Cakes N More doesn’t take the responsibility of any transaction which is processed without your consent and knowledge .The cardholder is solely and totally liable for the transactions and the amount charged on his A/c.

You can even call us at +91 92124 22000 (08:00 hours to 22:30 hours, 7 days a week) to book an order.

 

Communications- You consent to receive communications from us by e-mail, SMS or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that FNP Cakes N More provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.

 

 

Feedback and Suggestions- At FNP Cakes N More, we make every effort to ensure that you receive excellent products and services. We strive hard not only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, you can call us on +91 92124 22000 (08:00 hours to 22:30 hours, 7 days a week) or write to us at support@fnp.com

Your feedback and suggestions are important to us.

Note: Complaints against perishable products like cakes need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints.

 

 

Returns and Refund Policy- No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at support@fnp.com or call us at +91-9212422000 (08:00 AM-10:30 PM, Monday-Sunday).

FNP Cakes N More is not responsible and does not guarantee refund for cases where:

  • Cakes are delivered to incorrect address provided by the sender.
  • Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
  • Product quality problems caused by improper handling of the product.

A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.

Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by FNP Cakes N More, refund takes 5-7 business days to reflect in your account. Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.

 

 

Exchanges- It will not be possible for us to accept any request for product exchanges.

 

Damaged/Defective Products- If any product received by you is damaged/defective, you can let us know the same. You can call us at +91-9212422000 (08:00 AM-10:30 PM, Monday-Sunday) or send us an email with the photographs of the same at support@fnp.com, within 48 hours of receiving the product. We will either deliver to you the new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by FNP Cakes N More, it takes 5-7 business days for the refund amount to reflect in your account.